We are a family run business in Dublin and while that does have its perks; it also means we don't have a huge IT section and tend to do most things ourselves.
The most pressing issues over the last six months have concerned the flow and usability of the online booking process.
The main issues we needed to address were two-fold:
Same day bookings are no longer accepted by the system and customers will need to call to make a reservation at short notice. This is actually more practical as it means for same day bookings we can get the insurance transfers verified with the cusotmer and advise on stock levels on that particular day.
We are very much aware of the proliferation of mobile devices and the increased propensity of users to make reservations on these devices. We are currently building a responsive website which should format our products and reservation system in a more suitable layout than at present. We expect this to be finished and live by the end of October 2013.
We do hope that these changes make booking your commercial vehicle online that bit easier. As ever we are open to suggestions so don't be shy about telling us about any bugs that you might spot.