Van Hire FAQ's

This section deals with commonly asked questions customers have in relation to hiring vans and trucks from us in Dublin. If you require further information please do not hesitate in contacting us.

Basically the Irish insurance market is rigged and no longer functioning. Facing a 40% insurance premium increase per vehicle and increased restrictions on customers use of them we have decided that it offers no value to our customers and we willl no longer be providing it.

All vans with the exception of Light trucks are now provided on a customers own insurance basis.

The online booking process

  1. First choose your intended dates of travel
     
  2. Next review the prices for each available vehicle type, these are exclusive of VAT
     
  3. Next choose the type of insurance required, or select own insurance.
     
  4. You are now required to enter your personal details, followed by your credit card number and expiry date. All information you enter is 128bit encrypted and handled in the strictest confidence. Your credit card will not be processed until you arrive to collect vehicle.
     
  5. You will receive an email acknowledgement followed within 24 hours by an approved booking notice. This will contain all relevant information if you have to do an insurance transfer.

Remember: Any best laid plans can change and sometimes even a house move can get delayed or brought forward. If you make a booking with us, you can amend it by e-mailing or by ringing us.

Can I purchase insurance cover for renting a van or truck?
Currently we only provide insurance cover for the Light truck class of vehicles. There are a number of conditions to be met though. You must be 24 years or older, and you must have possessed a full clean license for a minimum of 2 years. Buying insurance makes sense for short term hire. However if you plan to use a rental van for an extended period of time we would have to recommend getting a policy. The reason for this is that short term cover is not cost effective in the long term. We cannot provide cover to couriers or people using a vehicle for logistics purposes. If you elect to use our insurance you must present a credit card which can be pre-authorised for €500 euro or a Debit card with €1000 in funds on it.

Can I transfer over my own private car insurance to a van or truck?
Sometimes you can. You should ask your insurance broker/company if they will allow you to do a:

  1. temporary substitution: if you wish to use the hire vehicle while not using your car
  2. temporary addition: if you wish to use the hire vehicle and your car at the same time

Transferring your car insurance will usually allow you to use vehicles that can be driven on a car license although this does not hold for all insurance companies. Typically low cost insurance policies will be more restrictive and costly for transfers. Some premium policies will enable you to arrange for a transfer free of cost. One such company is FBD, they are hands down the best company for transferring insurance onto a commercial vehicle.

Sometimes transfers will only be allowed if you are moving registered address, this is most common with low cost policies.

We will only accept own insurance cover from people with comprehensive Irish motor cover, if you have third party cover you must buy insurance. UK or NI insurance policies cannot be transferred onto our vehicles; if you are in possession of such a policy you must purchase insurance.

How much does it cost to buy insurance from you?
We are very competitive on insurance prices. The cost varies across the type of vehicle being insured and the person who is hiring the van or truck. Typically it is not more than what it costs to do an insurance transfer. Feel free to contact us to discuss the specifics of insurance cost. Alternatively you can use the online booking system to show the exact rate of cover  for a vehicle type.   Yes, the person again must be over 25 years old and possess a full clean licence for a minimum of 2 years.  We do not provide insurance for vehicles that are to be used outside of Ireland.

What are details of the cover you provide?
We provide comprehensive cover, it should be noted that there is an excess of €1200 on commercial vehicles, this means that if you damage the vehicle you are liable for the first €1200 of repair costs plus the hire of the vehicle while it is in the repair shop. Our rental insurance provides motoring cover but does not cover overhead damage to our vehicles, such as damage cause by underground car parks, barriers or bridge strikes. Such damage is payable directly but the customer.

Do the vehicles come with fuel?
We will supply your vehicle full of fuel. All our vans, trucks and 4x4's use diesel. These vehicles cannot be run on bio-diesel. Vehicles should be returned full of fuel.

Do you charge a penalty for vehicles returned low on fuel?
Yes, there is a refueling charge of €1.20 per litre plus vat. We are very rigid on this so please try to return the vehicle with a full tank.

What are your mileage allowances?
You are given an allowance of 200 kilometres per day. Should you exceed this amount there an excess charge per kilometre. This amount varies by vehicle type. When you make a quotation online, the excess mileage rate is shown (and is also mentioned here).

What are your excess mileage charges?
Excess mileage occurs when you go over your limit per day. Excess miles on vans are charged at 10 cents per kilometre, light trucks at 12 cents per kilometre. The prices are subject to Vat at 23%.

Why do you charge excess mileage?
We provide end users with modern pristine vehicles at affordable rates. The daily mileage allowance is sufficient for most customers and results in them getting a commercial vehicle rental at an affordable price. If vehicles had unlimited mileage, it may cause irrational decisions in relation to journey times. I.E. a rush to get to and from a destination to reduce the hire period. As a rental company,we maintain these vehicles in relation to the distances they have travelled. More travel means more tyre usage, component wear, and lower residual sales value. So if your require to travel 1500 kilometres in 24 hours, we are probably not the company for you.

Van Hire Opening Hours

 

Monday: 8.00am to 5.30pm
Tuesday - Friday 9am - 5.30pm
Saturday: 9am to 12 noon
Sundays: Closed

We are always closed  on Bank Holiday Mondays.

Your car licence allows you to drive any of the vehicles advertised on our website with the exception of Yard Shunters

I am intending to travel abroad, do you provide vans for this purpose?

Yes we do, it is a little more complicated than domestic hire, but nothing to get too worried about. You must have a valid Irish address and Irish car license. Finally when going abroad you must pre-pay for your hire and also complete a pre-auth on your credit card for the sum of €1000. There is also a 3 day minimum hire period for going outside Ireland.

We have an indepth guide located here for users intending to go abroad in a rental vehicle

Does it cost extra for us to to hire a van to go abroad?

Yes the domestic and European rates differ for van hire, please contact us for details. Firstly for taking a van over to the UK is going to set you back around €300 minimum on a ferry, sometimes more for mainland Europe. Fuel is also going to be a big cost especially considering the distance involved. Insurance will be more for European motor cover. Also you will incur excess mileage charged if you have a substantial distance to travel (See - mileage allowances in the Fuel and Mileage FAQ).

Finally, we make the stipulation that for people leaving Ireland in one of our vehicles must purchase AA Five Star Cover. This is an excellent service giving travelers roadside assistance and numerous other benefits, also in the event of an accident the vehicle will be shipped back to the Republic of Ireland The cover cost €54 Euro if you buy it online. It can be purchased athttps://secure.aaireland.ie/travel-insurance/five-star/select-cover.asp

If you are a little unsure about some aspect of your planned journey give us a ring and we'll be happy to advise you as best we can.

What type of vehicles can i bring out of Ireland?

You can take any class "B" car licence vehicle out of the country. Larger rigids cannot be brought outside of Ireland while on spot ( short term) hire.

Can you arrange pick-up from a foreign location?

Sorry but the logistics involved are far too complex.

Unfortunately not. We require all private customers to arrive with either a credit card or debit card. Usually you do not pay for the hire vehicle until return, so you can get a friend to pin their card in our premises and pay the hire amount yourself. All private customers must have a credit card and the card holder present at pickup. This is for our protection and also yours.

Why us?

There are many hire companies to choose from, so what makes us different and why should you choose to deal with us?

 

  • We want your business, simply put we want to rent you a van or truck. 
  • We do not rent cars, sell hotel rooms or push additional insurance options. We put customers into commercial vehicles that suit their needs at affordable prices.
  • Since we deal only in commercial vehicles, you can rest assured that any staff member who serves you has experience in dealing  with customers like you.
  • Our organisation is 46 years old and deals fairly and honestly with staff, customers and suppliers.
  • All our vehicles and parts are sourced in the Republic of Ireland from local dealers. Our company is 100% Irish owned and operated.
  • We operate our own 24 hour breakdown and assist service. So you have one point of contact 24/7 in the event of an emergency.
  • We offer free secure parking for customers.

We have ample customer parking, from a small car to a tractor and trailer, there is plenty of space. Our premises is monitored 24/7 by motion sensors and security cameras.

We cannot supply tow bars on vehicles for short term hire. If you are a contract hire customer, there is no problem in providing a vehicle with a tow bar.

The reason for this is quite simple. New driving licence legislation has changed in relation to towing trailers with commercial vehicles. Simply put a standard car licence will not cover you for many trailer types in conjunction with a commercial jeep or van.

Many of our business customers use our vehicle with tow bars, however they are running on their own insurance and will have drivers with the appropriate licence.

Yes we can. We understand that business users prefer vehicles with no adverting, so we always keep plain vehicles in stock. 

Of course you can, we can even recommend the best value signage experts who supply an onsite service. If you wish to put your own signage on a vehicle it must be on a 1 month or longer hire. We do however need the vehicle returned clear of signage and glue residue. We can recommend signage companies that do very good quality temporary signs for vans.

All pick-ups and Drop-offs must be made during our opening times. We open 6 days a week. On Mondays we open from 8 am to facilitate weekend movers.

We all have heard the story. “I was on holiday and dropped the hire car back to the airport and when I got home there was a charge on my credit card for damage”. Sounds familiar. Simply put, this type of charge will not happen when you hire from us.


 

When you hire a vehicle from us, a hire representative will walk you around the vehicle. He will show you the features of the vehicle, make a note of the fuel and the current mileage. He will also mark in any damage to the vehicle and make you aware of what he is marking. You will then get a copy of this docket.


 

When you return your rental vehicle it is put in the cleaning line. Once the vehicle has been washed it will be inspected for damage. Once the cleaning team give the all clear, your deposit is released by us. Typically your deposit will be processed within 2 hours of vehicle return. If there is an issue with a returned vehicle you will be notified by telephone within a couple of hours of vehicle return.
 

The hire company says I damaged the vehicle and I am sure that I didn't do it.
This is also a common enough occurrence in the industry. 

We have 3 methods of dealing with this type of incident.

  • Firstly, there is the handout docket which lists any damage.
  • Secondly is the handout and return docket from the previous hire, it is highly unlikely an agent would miss damage twice.
  • Finally there is our vehicle monitoring system. When you drive a vehicle out of our premises there are 6 camera's covering the vehicle from every angle. This video is time stamped with your departure, so we can quickly pull up the footage of your departure. This final method quickly resolves any disputes.


 

All hire companies charge outrageous repair prices.
Some do, we do not
. When a vehicle is damaged we get 3 estimates for repair and always go with the cheapest option. Vehicle repair is not a cheap industry. Think back to any time you needed to get some paintwork done on your car. Paint alone can cost well over €40 Euro per liter and labor rates in spray shops typically are in the region of €65 Euro per hour.

If a customer is unhappy with the price of a repair estimate, he is welcome to organise the repair. We do stipulate that the repair needs to be done with an insurance approved repair shop and that the vehicle remains on hire until it is returned in satisfactory condition. We have not yet had any customer resort to this option. The reason is simple, because we can bulk buy repair time, a customer would have a difficult time in getting a repair done as economically as we can.